If you owned an Arbitration Company….
July 21, 2009
What if you owned an Arbitration company, and the purpose of your company was to resolve consumer credit card disputes. And let’s say the disputes were referred to you by banks who paid your fee. And these banks referred many millions of dollars in disputes to you, which generated millions of dollars in fees. And let’s say the consumers paid you nothing…..ever…. not a dime. And let’s say the banks liked to win – a lot – and had the option of referring cases to other companies and paying millions in fees to those companies instead of to you.
Here’s the question:
How eager would you be to kill this cash cow by finding against the banks and in favor of consumers?
[Circle the answer which best reflects your business plan]
Very eager? Somewhat eager? Not at all eager?…..
…..That’s what I thought.
