Not Honoring Advertise Price Matching

A large big-box store advertised a price match guarantee but excluded "Black Friday" from the program. A client tried to use the price match guarantee in early November but was refused by the store as the competitor held a month-long "Black Friday" sale.

The client, after reviewing the terms, pointed out that "Black Friday" in the store's terms refers to the 3 days after Thanksgiving. Despite this, the store decided that any sale called "Black Friday" prevented price matching. Consequently, a lawsuit was filed against the store for not following their own terms and conditions.

Not Charging the Lowest Marked Price

A nationwide off-price retail apparel and home accessories store placed two price tags on a pair of shoes.

Our client attempted to buy the shoes. Since it was common for this retailer to place a higher price tag and a lower price tag on the same item, she attempted to purchase it, expecting to pay the lesser price.

When checking out, the casher refused to charge the lesser of the two prices.

A moving truck rental company reserved a large moving truck to a client of ours for a planned move. The client made the reservation more than 2 weeks before the move was supposed to happen.

The client sent to the store to pick up the reserved truck but the client was told when he arrived that they did not have the reserved van.

They offered a smaller van and two extra days to complete the move, requiring the client to pay the “per mile” fee for the extra trip, which increased the price of the move by more than 200%.

Their "remedy" netted the company car more money and costs our client hundreds in additional "milage fees" charged by the company. We sued and prevailed.

A client took a diesel to a mechanic and wrote on the form to use “OEM parts, if available”.

While the OEM parts were available, they were not used, and after market parts were used instead. Using after market parts is fine: except when the client expects "original equipment manufacturer" will be used if available.

Making matters worse, the mechanic used parts that our expert mechanic said were not suitable for the diesel vehicles. The fuel injection pump installed blew up, requiring the client to pay another Diesel specialist $10,000 to fix. We sued and the client was compensated.

A mother was overcharged at a national fast-food restaurant while trying to treat her children to two kids meals.

When she questioned the employee about the discrepancy in price, she was told that the prices were going up so fast, they don't have time to keep changing the menu board.

Despite the amount being less than $2.00, she felt cheated and contacted us.

We happily took the case because the conduct is illegal and unfair.

Charging More Than the Discounted Price Advertised

A national home improvement store advertised rugs at 50% off. The client selected a rug and at the register, a $94 rug was rung up at $55 dollars. When the client complained that $55 was more than 50%, the cashier said, “close enough.” We sued.

Fraud and Negligence

A client purchased a used car from a dealership that falsely claimed it was "certified" and still under the original manufacturer's warranty. The dealership showed the client a "CarFax" report that supported their claim of the car being "certified". However, after the client experienced problems with the car, the dealership denied warranty repairs, claiming it was void due to lack of maintenance history (though the dealership denying service had called the car “certified used” only weeks ago). Also, the vehicle was not "certified used" as it was not sold directly by the manufacturer's authorized dealership, but instead was resold by a used car lot days later, thus losing the “certified” status.